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Returns, Exchanges & Refunds 

How do I exchange the product I ordered?
In the event of an exchange please contact behindthefra.me by email at support@behindthefra.me for a Return Authorization Number. Once the return is approved please repackage and send the merchandise with a copy of your order email to:

Behindthefra.me
86 rue Jean-Pierre Timbaud
75011 Paris
FRANCE

Exchanges will be treated as a return and shipping will be charged to send any requested items.

How do I return the products that I ordered?
Our policy is applicable for 14 days after order is received. If more than 14 days have gone by since receipt, unfortunately we can’t offer you refunds or exchanges.

To be eligible for return, your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging.

If you are unhappy with your purchase you may return it in it’s original condition for a refund. Shipping cost will not be refunded.

Your product need to be returned to the following address:
Behindthefra.me
86 rue Jean-Pierre Timbaud
75011 Paris
FRANCE

In addition to insuring your return, we strongly recommend that the order be sent with Delivery Confirmation. Should we not receive your return, we will not be able to issue a refund.

Refunds on returns will be issued on the price of the merchandise and any sales tax, if applicable. If the purchase is made in a currency other than Euros, a refund will be based on the daily rate of the date of purchase.

Items that are returned to our warehouse as non-deliverable by USPS or UPS, or returned after 3 delivery attempts will be treated as a return. Shipping will be charged again upon the request of an order reshipment.

To complete your return, we require a receipt or proof of purchase.

What is the refund policy?
If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the merchandise. We can not assist you in recovering any taxes and duties incurred. Shipping carriers may assist you for a fee. Please contact shipping carriers directly to initiate this service.